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Ticket Refunds and Exchanges

Tickets purchased are only valid for the theatre location, film, and showtime specified.  However, refunds and exchanges of Marcus Theatres movie tickets are available in certain limited circumstances.  The theatre box office can refund tickets in person at any time before the showtime and showdate on the ticket.  Refunds for tickets will not be provided after the performance time/date specified on the ticket.  If you wish to exchange tickets for a different performance, please visit the theatre box office at any time before the showtime and showdate. Ticket exchanges are handled by refunding the original ticket and making a new purchase for the desired performance.  These purchases can be made in advance of the refund or at the time the original ticket is refunded. Theatre locations can only process refunds and exchanges for tickets at that specified theatre and cannot facilitate refunds or exchanges for tickets at other Marcus Theatres locations.  Please note that Service fees and/or convenience fees for online and Marcus Theatres App orders are non-refundable.

Special Offers

$5 Tuesdays

Join us Tuesdays for $5 movies at Marcus Theatres!
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$5 Student Thursdays

Every Thursday, students and faculty pay just $5 with a valid school ID!
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4DX - Gurnee Mills

Check out 4DX, opening this November at Gurnee Mills Cinema!
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Arts & Culture

A whole new world of entertainment experiences at a theatre near you.
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Bollywood Showcase

Marcus Theatres brings Bollywood to the Midwest!
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